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FAQs / Help

How do I use my Digiticket?

You will be emailed an order confirmation that will include your unique Booking Reference Number. You may make a note of this number and take it with you when you visit the attraction in place of a ticket, although we suggest printing out the email as well.

Do you issue refunds?

No, we regret we are unable to issue refunds online. Please contact us directly.

What happens when I but a ticket online?

On completion of your order, you will be emailed a DigiTicket containing a booking reference number. Present this ticket on arrival, or if you don't have a printer, simply make note of the 8 digit Booking Reference Number. and take it with you.

Is there wheelchair access?


Can I purchase a ticket in store on the day?

If there are spaces available you can book on the day, but if we are full, you cannot. You can book direct for another date.

How can I get in contact with you?


01208 76292

Trouble with your purchase? Contact Bodmin Jail +44 (0)1208 76292

Interested in DigiTickets? Proactive Ticketing Solutions

We provide the tools, expertise and support you need to manage the entire ticketing process, before, during and after the customer visit.

Bodmin Jail

Company Name: Webb Ellis Estates Ltd